1. Introduction Eva Mulia Clinic, established by dra.med Eva Muliaty in 1977, is dedicated to providing high-quality facial skincare services and products tailored to the unique needs of Indonesian women. This policy outlines the principles and guidelines governing all forms of public communication and publication by Eva Mulia Clinic, ensuring consistency, accuracy, and alignment with the clinic’s vision and values.

2. Purpose The purpose of these policies is to:

• Maintain a consistent brand image and reputation.
• Provide accurate and reliable information to the public.
• Comply with legal, ethical, and professional standards.
• Foster trust and transparency with clients, partners, and stakeholders.

3. Scope These policies apply to all forms of publication, including but not limited to:

• Printed materials (brochures, flyers, posters, etc.).
• Digital content (websites, social media, email newsletters).
• Press releases, interviews, and media statements.
• Educational materials and advertisements.

4. Content Guidelines

• Accuracy: All published content must be factually accurate and supported by evidence. Claims about products or services must be verifiable and based on research or clinical expertise.
• Relevance: Content should focus on topics related to skincare, facial treatments, clinic services, and related innovations.
• Cultural Sensitivity: Publications must respect Indonesian cultural norms and values, avoiding any language or imagery that could be considered offensive or inappropriate.
• Transparency: Clearly disclose affiliations, sponsorships, or commercial interests in promotional materials.
• Compliance: Adhere to local laws, regulations, and ethical standards, especially those governing medical and skincare industries.

5. Review and Approval Process

• Internal Review: All content must undergo a thorough internal review by the marketing and legal teams to ensure compliance with these policies.
• Expert Consultation: Medical claims and treatment-related information must be reviewed and approved by qualified dermatologists or relevant experts.
• Final Approval: The clinic director or an authorized representative must give final approval before publication.

6. Social Media Usage

• Maintain a professional tone while engaging with clients and the public.
• Respond promptly and respectfully to inquiries or comments.
• Avoid sharing personal or sensitive client information.
• Use official Eva Mulia Clinic accounts for all communications.

7. Handling Errors In case of errors in published materials:

• Issue a prompt correction or clarification.
• Notify affected stakeholders or audiences if necessary.
• Take steps to prevent similar errors in the future.

8. Prohibited Practices

• Publishing misleading or exaggerated claims.
• Sharing unverified medical information.
• Using copyrighted materials without permission.
• Endorsing third-party products or services without proper vetting.

9. Intellectual Property All content produced by or for Eva Mulia Clinic remains the intellectual property of the clinic. Unauthorized use or reproduction of such content is strictly prohibited.

10. Policy Updates These publication policies will be reviewed periodically and updated as necessary to reflect changes in regulations, industry standards, or clinic objectives.

11. Contact Information For inquiries related to publication policies, please contact:

• Email: admin@evamuliaclinic.com
• Phone: +62 877-7359-9800